I am sure that you have all experienced a recall on a vehicle that you have owned.
You know, you get a letter in the mail and you need to take the car or truck into the shop to have the issue fixed.
This can be a scheduling problem but it is necessary to keep your vehicle running well and safe. This can be a pain but did you ever think of it from the repair shops perspective? I never did until my job was affected by that type of recall. The igniter on the gas powered HVAC units that we installed over the course of the past five years was recalled due to faulty parts that could cause a fire. This meant that we needed to contact each of the clients that had one in their home or office and arrange for it to be replaced. Being on the other end of the recall proved to be very frustrating because it added significantly to the workload and convincing people of the importance of the repair was difficult at times. Not only do we need to handle our normal schedule of tune ups and installations but we need to add work hours and overtime to handle the recall. The replacement of the faulty part only takes about fifteen minutes once we are on site so we don’t even have to take up much of the client’s time. Getting our foot in the door to change the part out is the hard part. Everyone is so busy that they don’t want to commit to a time where they can stay home and wait for us to show up.