I am sure that you have all experienced a recall on a vehicle that you have owned.
You know, you get a letter in the mail and you need to take the car or truck into the shop to have the issue fixed. This can be a scheduling complication but it is necessary to keep your vehicle running well and safe. This can be a pain but did you ever know of it from the repair shops perspective? I never did until my task was affected by that type of recall. The igniter on the gas powered Heating and Air Conditioning units that we installed over the course of the past five years was recalled due to faulty parts that could cause a fire. This meant that we needed to contact each of the clients that had one in their cabin or office and arrange for it to be updated… Being on the other end of the recall proved to be very aggravating because it added significantly to the workload and convincing people of the importance of the repair was hard at times, however not only do we need to handle our normal schedule of tune ups and upgrades but we need to add work hours and overtime to handle the recall. The updatement of the faulty part only takes about fifteen minutes once we are on locale so we don’t even have to take up much of the client’s time, then getting our foot in the door to change the part out is the hard part. Everyone is so tied up that they don’t want to commit to a time where they can stay cabin and wait for us to show up.